LabNotion Support

How do I start a workspace?

Use the Add button to create a project, then add a notebook and a record. In an experiment, fill in the date, people, purpose and preparation list. Add steps under Procedure and open Execution when you are ready to run them. The template library lets you reuse a setup; the Animal Room, Data, and Sample areas keep those records organized separately.

Why are my records missing on another device?

First, check the original device and make a backup if the latest copy exists only there. Do not uninstall the app or replace the workspace to troubleshoot a pending sync.

• On both devices, check that iCloud is available, that you use the same Apple Account for iCloud, and that LabNotion → Settings → iCloud Sync is enabled.
• Check your connection and available iCloud storage. Use Sync Now on the device with the latest changes, then on the other device. Wait for each to finish and check the status in Settings.
• If LabNotion reports a conflict, compare the available copies before choosing one. If sync still fails, send us the status or error text with any private details removed.
• System events and reminders come from each device’s own Calendar and Reminders accounts. Set up those sources on each device separately.

• Apple: Manage iCloud storage

How do I show calendars and reminders?

In LabNotion → Settings → Calendar Settings, enable System Calendar or System Reminders and grant the corresponding system permission. Choose which calendars and lists to show. Reminders need a due date to appear on the calendar. Selecting the completion circle on an editable reminder updates it in the original list. If you previously denied access, review Calendar and Reminders permissions in your device’s Privacy & Security settings.

How do I export or print a record?

Open the record and use the Share button to open Export and Print. Choose PDF, Word (.docx), or Print. Set the page size and orientation as needed, and check the output before sending it. Save a workspace backup instead if you want to move or restore editable LabNotion records.

How do I back up, move, or restore a workspace?

In Settings → Backup & Restore, save a .labnotionbackup archive to a location you control. Open it from Backup & Restore on a compatible Mac, iPhone, or iPad and review the preview. Merge adds imported copies; Replace makes a safety backup and moves the existing workspace contents to Trash before importing. With sync enabled, replacement changes can propagate to your other devices.

• Keep a separate copy outside LabNotion. Automatic backups stay on the device and do not travel with iCloud Sync. Scheduled backups may run when you next return to the app.
• Imported attachments must be available locally when backing up. Keep separate copies of externally linked files and system calendar or reminder data.
• To recover a recently deleted item, look in Trash before attempting a workspace restore. Items are eligible for automatic permanent removal after 30 days.

How do trial, purchase, and restoration work?

The seven-day trial starts when you first use LabNotion on the device. It does not start a subscription or charge you when it ends. If there is no active subscription, you can still view, export, back up, and delete existing records; creating and editing require Pro.

• If you already subscribed, sign in to the App Store with the Apple Account used for purchase and choose Restore Purchases in LabNotion → Settings → Subscription. This restores purchase access; workspace data comes from your local copy, iCloud sync, or a backup.
• To stop renewal, manage LabNotion in Apple’s Subscriptions settings. On iPhone or iPad, open Settings → your name → Subscriptions. On Mac, use your App Store account settings. Removing the app does not cancel a subscription.
• For an App Store refund, use Apple’s refund process. Cancel renewal separately if you do not want the next charge.

• Apple: Cancel a subscription
• Apple: Request a refund

Is my device supported?

LabNotion is available for compatible Mac, iPhone, and iPad devices. Check Compatibility on the App Store listing for the minimum OS version of the build available to you. If something stopped working after an update, include both your LabNotion version and system version when contacting us.

What should I include in a support email?

Tell us your device model, system version, LabNotion version, what you expected, and the steps that reproduce the issue. For sync or export issues, include the status or error message and whether it affects one or several devices. A redacted screenshot or a small example with fictitious data is often enough. Please do not send passwords, payment details, personal identifiers, confidential research, or a full workspace backup.

Contact Xinyan Studio

If you still need a hand, email us at support@xinyanstudio.top